People who are experiencing online technologies like business VoIP and enterprise telephone PBX systems often become too intimidated by all the jargon and technical lingo that they quickly retreat to their tech-avoidant comfort zones. Tech knowledge could be hard to offer to some people who are innately averse to engaging themselves in technical ideas especially when the method of “teaching” requires dealing with a lot of exact data and scientific/mathematical analysis. This is a common perception that non-tech-oriented people have. This always proves to be an unfortunate misconception but the truth is — it’s there for them to wrongly perceive.
You can nevertheless inform such people about certain online technologies by taking a different tack: Make them feel at home with online tech by not requiring them to engage the information about such per se. By going back to the basics of online tech and why particular implements or tools exist, digital newbies could learn a thing or two without having to feel inadequate.
Basic Principles and User Experience
There are everyday gadgets that digital newbies know about but are afraid to handle owing to their avoidant attitudes towards such things. These gadgets and their respective uses could however be explained through comparisons with older tech. For as long as digital newbies are capable of understanding the basic working principles behind telecom technologies, the understanding of more recent technologies found in these gadgets could be possibly imparted. What’s basic is practical and this could be gleaned from the following examples:
1. Telephones and Mobile Devices.
Digital newbies know landline phones as communication tools on a fixed location and wired mode. Mobile phones function similarly as communication tools but with mobile capability owing to its being wireless. When taken in the context of more recent mobile devices like smartphones, digital newbies just need to be informed that such are just telephones but with more mobile features plus the capability to function as a pocket-sized computer.
2. Home Phones and PBX Systems.
It would sound more comprehensible for some digital newbies to explain PBX systems in the context of services being rendered by phone companies to home phone owners. Home phones are serviced by big carrier companies that people pay so that they could use phones to call other people and function as public utility. PBX systems are more compact phone systems that function similarly within company phone networks so people in the company could quickly call each other via a private branch exchange. In this context, digital newbies could perhaps be able to understand the idea behind a RingCentral business phone system, for example.
3. Same use, Bigger Application.
The most essential analogy that digital newbies could perhaps appreciate is one about online telecom technologies having the same basic use as typical home phone technology being applied to industrial uses such as business and commercial establishments. While a home phone could be understood by newbies to be of practical use to a family and all its members to call friends and family, for example, a business phone system could be used by a company and all its people to communicate with each other and everybody else anywhere in the world.
A basic understanding of how a simple telephone works could be all that might be necessary to make digital newbies understand information exchange as the basis of all efficient telecommunication. Endeavored in whatever manner possible, telecom for business could then be understood by anybody simply as a way of getting the message across as a business owner, employee, business partner or customer.